Item code : 528029858 COPY URL

ELG HOME【TERENZ】Contemporary Bookcase/Bookshelves/Storage/Bookshelf/Organizer/Book Rack/Cabinet


Customer who recommended this item
77 (Based on 81 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Subject From Date
ELG HOME ASSEMBLY SERVICES Seller 2016-08-14
NON-RECEIPT POLICY Seller 2016-06-02
TERMS & CONDITIONS FOR DELIVERY Seller 2016-06-02
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Manufacturer/Place of origin Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(+6590904688 / info@elghome.com)
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
Pay on delivery Available

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (43)

Customer Photo Review board

Highly Recommend Very good item, service and delivery

Very good seller, valued for money and good deliveryman. Thank you seller.

Model:Grey Oak | Assembly Servise:Yes(+S$15) | Free Gift:1pcs Closet Divider(Ext Range 38cm to 55cm)

+ Add this option
Jun 12, 2018
lin*******
Jun 11, 2018
art*******
Jun 02, 2018
art*******

Highly Recommend Good storage bookshelve

Fast delivery and good additional storage space for books and things. Product delivered as shown in their website.

Model:Grey Oak | Assembly Servise:Yes(+S$15) | Free Gift:1pcs Closet Divider(Ext Range 38cm to 55cm)

+ Add this option
May 27, 2018
cin*******
May 23, 2018
agn*******

Customer Review (81)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 15, 2018 sit*******
Highly Recommend Jun 12, 2018 lin*******
Highly Recommend Jun 11, 2018 art*******
Highly Recommend Jun 04, 2018 bil*******
Not Recommend Jun 02, 2018 art*******
Highly Recommend May 27, 2018 cin*******
Highly Recommend May 24, 2018 inq*******
Highly Recommend May 23, 2018 agn*******
Highly Recommend May 17, 2018 che*******
Highly Recommend May 02, 2018 eli*******
Item Q&A(34)
No. Question & Answer Member Date Status
NOTICE ELG HOME ASSEMBLY SERVICES Seller
NOTICE NON-RECEIPT POLICY Seller
NOTICE TERMS & CONDITIONS FOR DELIVERY Seller
NOTICE STORE PICKUP & E-VOUCHER Seller
NOTICE ***UNDERSTAND ABOUT SELF-ASSEMBLY*** Seller
FAQ What should I do If i received something faulty? Seller

If something is faulty or incorrectly described or different from the description shown in our listing, we will provide refund of the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time and original condition with proof of purchase. We do not offer refund for item that has been installed, assembled or customised. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning.

FAQ I have received the item. Can i request Refund or Exchange If i change my mind? Seller

If something isn’t right or you just change your mind, we are happy to accept a return. Take a moment to read through our policy, and then head to the instructions below. Changed your mind? - Provide Refund Or Exchange - Item(s) must be returned within 30 days of purchase, together with proof of purchase. - Item(s) must be unused with all original Condition. - Free Gift seconds hand items are not eligible for a refund or exchange. If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time. You are responsible for any costs associated with returning the item to us including shipping cost , any currency conversion and/or local or international taxes but this is pretty rare.

32059577 Inquiry for the item from cin**** cin******* 2018-06-14 Answered
  Hi seller may i know when the stock will come?
 

[Re] Inquiry for the item from cin****
Hi,
Thank you for showing interest towards our Elghome product.
Temporary we have no restock for this book shelf due to some technical issue, thank you.

32014562 Inquiry for the item from wya**** wya******* 2018-06-09 Answered
  Why this come with one side without laminate?
Pls contact me ASAP
 

[Re] Inquiry for the item from wya****
Hi,

To balance between functionality and make sure the cost is affortable. This product is design with front laminate but back is come without lamination. So, while doing installtion, make sure the site without lamination must facing the back.

Wish this information might help. Thank you

31933529 Inquiry for the item from tra**** tra******* 2018-06-01 Answered
  Secret Inquiry
 

[Re] Inquiry for the item from tra****
Secret Inquiry

 

[Re] Inquiry for the item from tra****
Secret Inquiry

 

[Re] Inquiry for the item from tra****
Secret Inquiry

 

[Re] Inquiry for the item from tra****
Secret Inquiry

 

[Re] Inquiry for the item from tra****
Secret Inquiry

 

[Re] Inquiry for the item from tra****
Secret Inquiry

 

[Re] Inquiry for the item from tra****
Secret Inquiry

31928111 Inquiry for the item from lin**** lin******* 2018-05-31 Answered
  Dear seller,

If I were to choose yr assembly service, will the item be assembled at yr site and bring to my home or you will assembly at my home?
If I ordered today when is the earliest time I can receive the item?

Thank you
 

[Re] Inquiry for the item from lin****
Hi,
Thank you for showing interest towards our Elghome product.
We will complete assembly service at our side then only will deliver to you.
As we check the system, our delivery slot is full until next Friday, thank you.

 

[Re] Inquiry for the item from lin****
Do you have Saturday morning delivery? Thank you.

 

[Re] Inquiry for the item from lin****
Hi,
Good day to you.
Yes, we have morning delivery on morning, thank you.

 

[Re] Inquiry for the item from lin****
By the way, after placing my order, will you call to make arrangement on the delivery date and time? Thank you.

 

[Re] Inquiry for the item from lin****
Hi,
Thank you for reply.
Yes, our warehouse personnel will Sms you a link to make appointment for the shipping date and time slot on the next working day after you place order to us.

31922259 Inquiry related delivery from edh**** edh******* 2018-05-31 Answered
  Hi,
I haven't placed the order but had added to the cart and realized was charged $30 shipping fee if I ordered 2 bookcases.
I thought it's supposed to be the same shipping group as it's the same item .?
 

[Re] Inquiry related delivery from edh****
Hi,
Thank you for showing interest towards our Elghome product.
No, there have different charges for the shipping fee if there is different quantity of the item you order from us. But for your info there will be cheaper delivery cost if combine few order in one cart.

31863935 Raya Sales for Terenz ble******* 2018-05-25 Answered
  Hi,

how to i purchase Terenz at Raya Sales Promo? As attached pic

Thanks
 

[Re] Raya Sales for Terenz
Hi,
Thank you for showing interest towards our Elghome product.
You may get the voucher at our product page, kindly refer for the attach photo, thank you.

31829173 Inquiry for the item from ray**** ray******* 2018-05-21 Answered
  Hi,
Do you provide customisation?
I would like to extend the height of the bookshelf.
Regards
Raymond
 

[Re] Inquiry for the item from ray****
Hi Raymond,
Thank you for showing interest towards our Elghome product.
We are sorry for this, all of our item is ready made, no customisation for the item, thank you.

31422668 Inquiry for the item from yse**** yse******* 2018-04-11 Answered
  Hi seller, any restock for this grey bookcase? Need to order 2 or 3 units for my new house. Kindly revert. Tks.
 

[Re] Inquiry for the item from yse****
Hi,
Thank you for showing interest towards our Elghome product.
Yes, we estimate it will restock on next Saturday if no any delay, thank you.

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