Item code : 544864544 COPY URL

Goodnite I-Spring 8 inches Spinahealth Mattress Single/Super Single/Queen/King


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Notice

Subject From Date
ELG HOME ASSEMBLY SERVICES Seller 2016-08-14
NON-RECEIPT POLICY Seller 2016-06-02
TERMS & CONDITIONS FOR DELIVERY Seller 2016-06-02
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Manufacturer/Place of origin Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
JANCode 123456
Pay on delivery Available
BOOKMARK 1 2 3 4 5 6 7
Item Q&A(3)
No. Question & Answer Member Date Status
NOTICE ELG HOME ASSEMBLY SERVICES Seller
NOTICE NON-RECEIPT POLICY Seller
NOTICE TERMS & CONDITIONS FOR DELIVERY Seller
NOTICE STORE PICKUP & E-VOUCHER Seller
NOTICE ***UNDERSTAND ABOUT SELF-ASSEMBLY*** Seller
FAQ What should I do If i received something faulty? Seller

If something is faulty or incorrectly described or different from the description shown in our listing, we will provide refund of the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time and original condition with proof of purchase. We do not offer refund for item that has been installed, assembled or customised. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning.

FAQ I have received the item. Can i request Refund or Exchange If i change my mind? Seller

If something isn’t right or you just change your mind, we are happy to accept a return. Take a moment to read through our policy, and then head to the instructions below. Changed your mind? - Provide Refund Or Exchange - Item(s) must be returned within 30 days of purchase, together with proof of purchase. - Item(s) must be unused with all original Condition. - Free Gift seconds hand items are not eligible for a refund or exchange. If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time. You are responsible for any costs associated with returning the item to us including shipping cost , any currency conversion and/or local or international taxes but this is pretty rare.

29450005 Shipping Charges lee******* 2017-11-16 Answered
  Hi Seller,
why the shipping charge is $30 (for 2Xsingle) instead of $20 when I'm going to make the payment?
 

[Re] Shipping Charges
Hi,
Thank you for shopping with our Elghome.
Yes , the shipping fee is charge accordingly for the item size,weight and quantity by our courier partner, thank you.

27777731 Inquiry for the item from vin**** vin******* 2017-07-25 Answered
  The bedframe has a cut & tear on it.Needs to have a replacement.
 

[Re] Inquiry for the item from vin****
Hi,

Good day to you! For inquiry about the information of non-receipt/Wrong item/Defect/exchange/Return/Warranty claim, please email to our After Sales Team at(mailto:elghome@outlook.com (mailto:elghome@outlook.com)) Our staff will try our best to reply you within 24 hrs. We apologize for any inconvenience caused.

While filing the claim, please be informed to put the information below.

1. Order number and date……
2. Photo of the part faulty
3. Purpose of claim

Your sincerely
ELG HOME

27768078 Inquiry for the item from gby**** gby******* 2017-07-25 Answered
  Please advise is the mattress hard or soft. Is it suitable for people with back ache. What is the material? Thanks
 

[Re] Inquiry for the item from gby****
Hi,
Thank you for showing interest towards our Elghome product.
Our mattress is hard,and some of the buyer with back ache also buy from us.But we think that better you get advice from doctor which type of mattress is suitable for you,thank you.

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